Data Deletion

1. Send your request

We accept requests from individuals in any country, including people who do not have a Connektly account. Where possible, send the request from the email address associated with your account or previous communication.

Include only the details needed to locate your information:

• Your name and the email address or WhatsApp number involved, including the country code.
• The relevant business name, Connektly account, or WhatsApp Business Account ID, if you know it.
• Whether you want your entire platform account and associated data deleted, a business integration removed, or particular messages, contacts, or enquiries deleted. An approximate date can help us locate a conversation.
• If you represent a business or another person, your role and the authority under which you are making the request.

Do not include passwords, one-time codes, Meta access tokens, payment card numbers, or identity documents in your initial email.

2. Verification, timing, and confirmation

1. Locate and verify: we review the request and may ask you to confirm control of the relevant account, email, or number. We request only verification proportionate to the information involved.
2. Process the request: we delete or anonymize eligible information under our control and, where appropriate, instruct relevant service providers to remove it. If a business controls the information, we coordinate with it as described below.
3. Confirm the outcome: we reply to your email when the request is completed, or explain any information we must retain, limits on the request, and any next steps.

We aim to respond to and complete verified deletion requests within 30 days, or sooner where applicable law requires. If the request is complex, verification is incomplete, or a permitted extension is needed, we will explain the reason and expected timing. Reply to the same email thread to ask for an update.

Account deletion can end access to Connektly and remove information needed to use the integration. If you need a copy of your information, request it before deletion.

3. Information covered by deletion

Depending on your request, the features used, and the information we actually hold, deletion may cover account and contact details, connected Meta/WhatsApp account identifiers, stored access credentials, message content and media, contact records, message metadata, and support correspondence. For an integration being removed, we stop using its stored credentials and remove them when no longer authorized or needed.

This process covers information held by Connektly and the website operated by Shivam Madaan. It does not delete your personal WhatsApp, Facebook, or Instagram account, close a Meta-owned business account, or erase copies of messages held by recipients or independently by Meta or another business. Requests concerning those copies must also be directed to the relevant holder.

4. Information that may need to be retained

We may retain limited information required for legal or accounting obligations, fraud prevention, security investigations, dispute resolution, documenting the deletion request, or honoring an opt-out. Such information is restricted to that purpose and retained only as necessary. We will explain any applicable exception in our response.

Backup copies, where present, are removed under the applicable backup retention cycle. If a backup is restored for recovery, relevant deletions must be reapplied. Third-party providers may retain information they independently need to meet their own legal duties.

5. Stop future access through Meta

If you connected Connektly through Meta, you can also revoke its authorization in your Meta account's connected app or business integration settings, or ask your business administrator to remove the connection. The available controls depend on the account and connection method.

Revocation stops the authorized connection; it does not automatically erase data already held by Connektly. Email us using the steps above to request deletion of that information. You do not need to delete your Meta or WhatsApp account to ask us to delete your data.

6. If you messaged a business using Connektly

The business you contacted usually determines why your conversation and contact information are processed. You can ask that business to delete your information and to instruct Connektly accordingly. You may also email us with the business name and the number involved; we will help identify the relevant request and coordinate in accordance with the business's instructions and applicable law.

To stop further marketing messages, tell the sending business that you want to opt out. You can also block or report the sender in WhatsApp. Stopping messages and deleting stored information are separate requests; tell us if you want both.

7. Help and follow-up

For questions or an update, email official@shivammadaan.com and refer to your original request. If you disagree with an outcome, reply with your concern so we can review it. Any rights you have under applicable data protection law remain available.

Operator: Shivam Madaan, India. Read our Privacy Policy for more information about how Connektly handles data.